COMPTIA A+ Practice Exam

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How does the CompTIA troubleshooting method initially address a problem?

  1. By documenting the findings

  2. By verifying the system's functionality

  3. By identifying the problem

  4. By planning a resolution action

The correct answer is: By identifying the problem

The CompTIA troubleshooting method initially addresses a problem by identifying the problem. This is the first step in the process, and involves gathering information, defining the issue, and understanding the symptoms that led to the problem. This step is crucial in order to properly troubleshoot and resolve the issue. Option A, documenting the findings, comes later in the process as a way to record and track progress. Option B, verifying the system's functionality, is a step that comes after identifying the problem in order to narrow down potential causes. Option D, planning a resolution action, is also a later step that comes after identifying the problem and analyzing potential solutions. Therefore, option C is the most accurate and appropriate answer.

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